Privacy Policy

1. Information we collect

• —Account details: your name, email address, phone number, and password.
• —Addresses: your address, and any pickup or job addresses you enter.
• —Booking details: the service you request, dates and times, and any notes you add.
• —Messages: anything you send to us or through the app.
• —Identity and license information (optional, when a service requires it): your date of birth and driver's license details, such as license number, issuing state, and expiration date.
• —Photos you upload (optional): photos of your ID or driver's license, a selfie used to confirm the license belongs to you, and photos of vehicles and accident or damage scenes related to your booking.
• —If you list a vehicle: vehicle details such as make, model, engine size, photos, price, location for pickup, and availability. Payouts are handled by Stripe — your bank details go directly to Stripe and never reach our app or servers.
• —Purchase history: a record of the services you have booked and paid for.
• —Payment information: payments are handled entirely by our payment provider, Stripe. Your card details go directly to Stripe and never reach our app or servers. We only receive limited details such as payment status and amount.
• —App activity: how you interact with the app, such as screens viewed and features used, to understand how the app is used and improve it.
• —Session recordings: how you move through the app, such as taps, scrolling, and the screens you visit. See section 3 for details. Passwords are never captured.

2. How we use your information

We do not sell your personal information, and we do not use it for third-party advertising.

• —To create and manage your account.
• —To schedule, perform, and complete the services you book.
• —To verify your identity, age, and license when a service requires it.
• —To document vehicle condition and accident or damage details related to your booking.
• —To process payments, send receipts, and prevent fraud.
• —To send you booking updates, account notices, and replies to support requests.
• —To understand how the app is used, fix bugs, and improve features, including by recording app sessions.
• —To meet legal obligations.

3. Session recordings

We record how people move through the Twizted Liftz app so we can see where riders and owners get stuck and fix it. This is a diagnostic tool used to improve the app.

• —What is recorded: how you interact with the app — taps, clicks, scrolling, and the screens you visit.
• —What is never recorded: your password, or your payment card details.
• —Why we record it: to find and fix broken or confusing parts of the app, and to improve how it works.
• —Who else sees it: recordings are processed by our app platform provider, Base44, which hosts the app and stores its data. We do not sell them and we do not use them for advertising.
• —How long we keep them: for a limited period, after which they are deleted.
• —Your choice: contact us using the details in the Contact section to ask us to stop recording your sessions, or to delete recordings of them.

4. How we share information

We do not sell or rent your information. We only pass it to others as needed to run the service:

• —Service providers that work on our behalf to host the app, store data and record app sessions (including our app platform, Base44), process payments (Stripe), and deliver email or text notifications.
• —The other person in your rental. When you book, the vehicle owner receives only what they need to hand off the vehicle, such as your name, phone number, and license verification status. When you list a vehicle, renters see your listing details and first name. Your license photos and date of birth are never shown to other users.
• —Legal reasons, when required by law or to protect the rights and safety of our users, workers, or the public.
• —Business transfers, if Twizted Liftz is sold or merged, in which case this policy continues to apply to your information.
• —Nothing else: your date of birth, license details, ID and license photos, vehicle and accident photos, and in-app messages are not shared with anyone outside Twizted Liftz except our hosting provider or when required by law.

5. Data retention

We keep your account information while your account is active. ID and license details and photos are kept only as long as needed to verify you and support your bookings. Vehicle and accident photos are kept as long as needed to resolve the related booking or claim. Booking and payment records may be kept for up to 7 years for tax, accounting, and legal purposes. Other information is deleted or anonymized when no longer needed.

6. Deleting your account and data

You can delete your Twizted Liftz account and personal data at any time.

• —In the app: sign in, open your Account page, choose Delete account, and confirm the prompt.
• —On the web: open the Delete account page, linked in the footer of every page, and sign in to delete.
• —Without the app: email us at the address in the Contact section with the subject "Delete my account", from the email tied to your account.
• —What gets deleted: your profile, contact details, date of birth, license details, saved addresses, all uploaded photos (including ID, license, vehicle, and accident photos), and messages. Any upcoming bookings are cancelled.
• —What we keep: payment and booking records required for tax and legal purposes, for up to 7 years. These are not used for anything else.
• —Timing: deletion is completed within 30 days of your request.

7. Security

We use reasonable safeguards, including encrypted connections (HTTPS) and access controls, to protect your information. Your ID and license photos, vehicle and accident photos, and in-app messages are stored in private storage — they are not given a public link. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Children

Twizted Liftz accounts are for people aged 18 and over, and the app is not intended for anyone under 18. We do not knowingly collect personal information from children under 13.

A rider under 16 does not get their own account. A booking for a rider under 16 is made by a parent or legal guardian, who provides their own contact details, photo ID and signature to accept the Minor Rider Waiver.

9. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to ask how it is used. To make a request, contact us using the email below.

10. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above and, for significant changes, notify you in the app.

11. Contact us

Questions or requests about your privacy: tnkcormier90@gmail.com

Twizted Liftz is the trading name of Twizted Chefs LLC.

Twizted Chefs LLC · 205 Rollstone Street, Apt 3, Fitchburg, MA 01420